Refund & Cancellation Policy

Cancellations

• Orders can be cancelled free of charge before they are dispatched — message us on WhatsApp with your order reference as soon as possible.
• Once an order has been dispatched, it cannot be cancelled, but you may request a return as described below.

Returns & Exchanges

• Returns/exchanges are accepted within 7 days of delivery for size or fit issues, provided the item is unused, unwashed, and has original tags attached.
• To initiate a return, contact us on WhatsApp or email with your order reference and photos of the item.
• Made-to-order or clearance/deal items may not be eligible for return — this will be mentioned on the product page.

Refunds

• Once a returned item is received and inspected, refunds are processed to the original UPI account within 5–7 business days.
• For orders confirmed via WhatsApp/cash-on-confirmation, refunds are processed via UPI transfer to the number/VPA you provide.
• Shipping charges (if any) are non-refundable unless the return is due to our error (wrong/defective item).

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos, and we will arrange a free replacement or full refund.

Contact

For any return or refund request, write to support@brattculture.in.